Terms & Conditions

Last Updated: 14 July 2026

Welcome to The Perfume Villa.

These Terms & Conditions govern your access to and use of https://theperfumevilla.com/, including all purchases made through the website.

By accessing, browsing, registering on, or purchasing from this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the website.

1. Business Information

This website is owned and operated under the brand name The Perfume Villa.

Business Address:
Ataldwar, LIG, Indore, Madhya Pradesh – 452001, India

Email: Theperfume_villa@gmail.com
Customer Support: +91 78799 59499
Website: https://theperfumevilla.com/

For order-related assistance, customers should contact us using the details provided above.

2. Acceptance of Terms

By using this website, you agree to comply with:

• These Terms & Conditions

• Our Privacy Policy

• Our Return, Exchange & Refund Policy

• Our Shipping Policy

• Any additional policies, notices, or guidelines displayed on the website

These policies collectively form a legally binding agreement between you and The Perfume Villa.

3. Eligibility

To place an order through this website, you must:

• Be at least 18 years old; or

• Use the website under the supervision of a parent or legal guardian;

• Be legally capable of entering into a binding contract;

• Provide accurate, current, and complete information while placing an order.

We reserve the right to reject or cancel an order where the customer information appears false, incomplete, misleading, or potentially fraudulent.

4. Account and Customer Information

You may be required to provide your name, mobile number, email address, billing address, shipping address, and other details when placing an order.

You are responsible for:

• Providing correct information;

• Maintaining the confidentiality of your account credentials;

• Restricting unauthorised access to your account or device;

• Informing us promptly about suspected unauthorised activity.

The Perfume Villa will not be responsible for losses caused by incorrect customer information or unauthorised use resulting from the customer’s failure to protect account credentials.

5. Product Information

We make reasonable efforts to ensure that product names, fragrance notes, descriptions, prices, images, sizes, quantities, ingredients, and availability are displayed accurately.

However:

• Product packaging may change without prior notice;

• Actual product colour or appearance may vary because of photography, lighting, packaging revisions, or screen settings;

• Fragrance perception, longevity, projection, and performance may vary depending on skin type, weather, storage, application, and individual preference;

• Minor variations in packaging do not automatically mean that a product is defective;

• Product availability is subject to stock at the time an order is processed.

Customers should review the product description before completing a purchase.

6. Product Authenticity

The Perfume Villa endeavours to source and sell products through reliable supply channels.

Where applicable, products may include manufacturer packaging, batch details, import labels, or other information supplied by the brand, importer, distributor, or vendor.

Customers must not remove, alter, or damage product labels, packaging, batch details, seals, or identification marks when requesting a return or exchange.

7. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Product prices may:

• Include applicable taxes where indicated;

• Exclude delivery charges unless free shipping is specifically offered;

• Change without prior notice;

• Differ from promotional, marketplace, offline, or previous prices.

The amount payable at checkout will be the final amount applicable to that order, subject to correction of any obvious technical or pricing error.

8. Offers, Coupons and Promotions

Promotional offers, discount codes, free gifts, and sale prices may be subject to separate conditions, including:

• Minimum order value;

• Specific products or collections;

• Limited validity periods;

• One-time usage;

• Customer eligibility;

• Stock availability.

Unless expressly stated, multiple discount codes cannot be combined.

We reserve the right to withdraw, modify, reject, or cancel a promotion where misuse, duplication, manipulation, technical error, or fraudulent activity is suspected.

9. Order Placement and Acceptance

Submitting an order and completing payment does not automatically mean that the order has been accepted.

An order is considered accepted after it has been successfully verified and processed by us.

We reserve the right to accept, reject, hold, or cancel an order due to:

• Product unavailability;

• Incorrect pricing or product information;

• Payment failure;

• Incomplete or incorrect customer details;

• Delivery restrictions;

• Suspected fraud or unauthorised payment;

• Unusually large quantities;

• Technical errors;

• Events beyond our reasonable control.

If a prepaid order is cancelled by us after payment, the eligible amount will be refunded to the original payment method in accordance with our Return, Exchange & Refund Policy.

10. Payments

Payments may be processed through authorised third-party payment gateways and payment service providers.

Available payment methods may include:

• UPI;

• Credit cards;

• Debit cards;

• Net banking;

• Wallets;

• Cash on Delivery, where available;

• Other payment methods displayed at checkout.

Payment availability may vary depending on the customer’s location, bank, payment provider, transaction value, or risk assessment.

The Perfume Villa does not directly store complete card numbers, CVV details, UPI PINs, banking passwords, or OTPs. Payment credentials are processed through the relevant payment gateway, bank, or payment service provider.

Customers must never share an OTP, UPI PIN, card PIN, banking password, or other confidential payment credential with any person claiming to represent The Perfume Villa.

11. Payment Failure and Amount Deduction

A payment may fail because of bank downtime, network failure, incorrect credentials, payment-provider issues, transaction limits, or security checks.

If an amount is debited but the order is not confirmed:

• Customers should first check their bank or payment account;

• The amount may be automatically reversed by the bank or payment provider;

• Customers may contact us with the payment reference number and registered contact details;

• Resolution timelines may depend on the bank, card network, UPI provider, or payment gateway.

The Perfume Villa cannot guarantee an immediate reversal where the funds are held by a third-party payment provider.

12. Cash on Delivery

Cash on Delivery may be available only for selected pincodes, products, and order values.

We may contact the customer to verify a Cash on Delivery order before dispatch.

We reserve the right to disable or cancel Cash on Delivery where:

• The address cannot be verified;

• Previous orders have been refused or undelivered;

• The pincode is not serviceable;

• The order appears suspicious;

• The order exceeds an applicable limit.

Any Cash on Delivery handling charge will be displayed before the order is placed.

13. Order Cancellation

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. The customer may instead be required to follow the applicable return procedure after delivery, subject to product eligibility.

To request cancellation, contact:

Phone: +91 78799 59499
Email: Theperfume_villa@gmail.com

A cancellation request is not confirmed until it has been accepted by our support team.

14. Shipping and Delivery

Delivery estimates displayed on the website are indicative and not guaranteed.

Delivery may be affected by:

• Courier delays;

• Weather conditions;

• Public holidays;

• Remote-area restrictions;

• Incorrect addresses;

• Customer unavailability;

• Regulatory restrictions;

• Events beyond our reasonable control.

Customers are responsible for providing a complete and serviceable delivery address.

Where a parcel is returned because of an incorrect address, repeated failed delivery attempts, customer refusal, or customer unavailability, additional shipping charges may apply before redispatch.

15. Inspection at Delivery

Customers should inspect the outer package at the time of delivery.

If the parcel appears visibly damaged, tampered with, opened, or resealed, the customer should:

• Refuse delivery where reasonably possible; or

• Record clear photographs or video before opening the parcel;

• Contact us promptly after delivery.

Evidence may be requested to verify claims involving damaged, missing, incorrect, leaked, or tampered products.

16. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return, Exchange & Refund Policy.

Because perfumes and personal-use products may be sensitive to contamination, tampering, storage, and authenticity concerns, products that have been opened, sprayed, tested, used, damaged, or had their seals removed are generally not eligible for return or exchange, except where the product was delivered damaged, defective, leaking, or incorrect and the claim is verified.

Please review the Return, Exchange & Refund Policy before placing an order.

17. User Reviews and Content

Customers may submit reviews, ratings, photographs, or comments where the website permits.

By submitting content, you confirm that:

• It is based on your genuine experience;

• It is not false, abusive, defamatory, obscene, misleading, or unlawful;

• It does not infringe another person’s rights;

• It does not contain malware, spam, or promotional links.

We may moderate, remove, or decline content that violates these requirements.

Submitting content grants The Perfume Villa a non-exclusive right to display and use that content for website, customer-service, and promotional purposes, subject to applicable law.

18. Prohibited Use

You must not:

• Use the website for illegal or fraudulent purposes;

• Attempt unauthorised access to the website, server, accounts, or payment systems;

• Introduce viruses, malware, bots, scripts, or harmful code;

• Scrape, copy, reproduce, or commercially exploit website content without permission;

• Manipulate prices, offers, reviews, or checkout systems;

• Place fraudulent orders or use stolen payment credentials;

• Impersonate another person or provide false information;

• Disrupt the website’s security, availability, or operation.

We may restrict access, cancel orders, suspend accounts, or report suspected unlawful activity to the relevant authorities.

19. Intellectual Property Rights

All content displayed on this website, including its:

• Brand name;

• Logo;

• Product presentation;

• Text;

• Graphics;

• Photographs;

• Videos;

• Icons;

• Website design;

• Layout;

• Software;

• Promotional materials,

is owned by, licensed to, or lawfully used by The Perfume Villa and is protected by applicable intellectual-property laws.

No content may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission.

20. Third-Party Services and Links

The website may use or link to third-party services, including:

• Payment gateways;

• Courier partners;

• Analytics services;

• Social-media platforms;

• Marketing tools;

• External websites.

These third parties operate under their own terms and privacy practices. The Perfume Villa is not responsible for a third party’s independent website, availability, content, security, or conduct.

21. Website Availability

We aim to keep the website accessible and functional, but we do not guarantee uninterrupted or error-free availability.

We may temporarily suspend or restrict access for:

• Maintenance;

• Updates;

• Security measures;

• Technical issues;

• Legal requirements;

• Circumstances beyond our control.

22. Disclaimer

Product information is provided for general shopping and informational purposes.

Fragrance performance is subjective and may differ based on individual body chemistry, application, environment, storage, and personal preference. Dissatisfaction with fragrance notes, projection, longevity, or personal suitability alone does not make a correctly supplied and authentic product defective.

Nothing on the website should be treated as medical advice. Customers with allergies, sensitivities, respiratory conditions, or skin concerns should review the available product information and consult an appropriate professional before use.

23. Limitation of Liability

To the maximum extent permitted by applicable law, The Perfume Villa will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

• Use or inability to use the website;

• Reliance on website content;

• Delayed delivery outside our reasonable control;

• Misuse or improper storage of a product;

• Unauthorised access caused by the customer’s failure to protect credentials;

• Third-party websites or services.

Nothing in these Terms excludes or limits a right or remedy that cannot legally be excluded under applicable consumer law.

24. Indemnity

You agree to indemnify and hold The Perfume Villa harmless from claims, losses, liabilities, or expenses arising from:

• Your unlawful use of the website;

• Your breach of these Terms;

• Your infringement of another person’s rights;

• Fraudulent or unauthorised activity carried out through your account.

25. Force Majeure

The Perfume Villa will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, epidemics, strikes, transport disruption, government action, internet failure, courier interruption, war, civil unrest, or supply-chain disruption.

26. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, business practices, technology, or applicable requirements.

Updated Terms become effective when posted on the website. The “Last Updated” date will indicate the latest revision.

Continued use of the website after an update constitutes acceptance of the revised Terms.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer-protection rights and statutory remedies, disputes shall be subject to the jurisdiction of the competent courts in Indore, Madhya Pradesh, India.

29. Grievance Redressal and Contact

For order complaints, payment concerns, refunds, privacy requests, or questions regarding these Terms, contact:

The Perfume Villa
Ataldwar, LIG, Indore, Madhya Pradesh – 452001, India

Phone: +91 78799 59499
Email: Theperfume_villa@gmail.com
Website: https://theperfumevilla.com/

Please include your name, order number, registered contact details, and a clear description of the concern. We will make reasonable efforts to acknowledge and resolve the complaint within an appropriate period.