Privacy Policy

Privacy Policy

Last Updated: 14 July 2026

The Perfume Villa respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit or make a purchase from https://theperfumevilla.com/.

By accessing the website or providing your information, you acknowledge the practices described in this Privacy Policy.

1. Business and Contact Information

This website is operated under the brand name The Perfume Villa.

Address:
Ataldwar, LIG, Indore, Madhya Pradesh – 452001, India

Email: Theperfume_villa@gmail.com
Phone: +91 78799 59499
Website: https://theperfumevilla.com/

2. Information We May Collect

Depending on how you interact with the website, we may collect the following categories of information.

Personal and Contact Information

  • Full name;

  • Mobile number;

  • Email address;

  • Billing address;

  • Shipping address;

  • Pincode, city, and state;

  • Account information, where an account is created.

Order and Transaction Information

  • Products ordered;

  • Order number;

  • Order value;

  • Discount details;

  • Payment status;

  • Refund or cancellation details;

  • Delivery and tracking information;

  • Communication relating to an order.

Payment-Related Information

Payments are processed through third-party payment gateways, banks, UPI providers, card networks, and other authorised payment-service providers.

We may receive limited transaction information such as:

  • Payment status;

  • Transaction reference number;

  • Payment method category;

  • Refund status;

  • Limited masked payment information.

We do not directly store complete debit-card or credit-card numbers, CVV details, UPI PINs, OTPs, or online-banking passwords.

Device and Technical Information

When you use the website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Date and time of access;

  • Referring website or source;

  • Approximate location derived from technical information;

  • Cookies and similar technologies;

  • Website interaction and diagnostic data.

Customer-Service Communications

We may collect information you provide through:

  • Email;

  • Phone calls;

  • Contact forms;

  • WhatsApp or other messaging channels;

  • Product reviews;

  • Complaints;

  • Return, exchange, and refund requests.

This may include photographs, videos, invoice copies, delivery labels, and product evidence submitted for claim verification.

3. How We Collect Information

We may collect information:

  • Directly from you;

  • When you place or attempt to place an order;

  • When you create or use an account;

  • When you contact customer support;

  • Through cookies and website technologies;

  • From payment gateways and payment providers;

  • From delivery and logistics partners;

  • From marketing, analytics, and advertising platforms;

  • From fraud-prevention and verification providers;

  • From publicly available sources where legally permitted.

4. How We Use Your Information

We may use personal information to:

  • Process, verify, confirm, and fulfil orders;

  • Collect and confirm payments;

  • Arrange packaging, shipment, and delivery;

  • Send order, payment, shipping, and delivery updates;

  • Handle cancellations, returns, exchanges, and refunds;

  • Respond to questions, complaints, and customer-service requests;

  • Verify customer identity or order details;

  • Detect, investigate, and prevent fraud or misuse;

  • Maintain website security;

  • Operate and improve the website;

  • Analyse website performance and customer experience;

  • Maintain accounting, tax, audit, and transaction records;

  • Comply with applicable legal and regulatory obligations;

  • Establish, exercise, or defend legal claims;

  • Send promotional communications where you have consented or where otherwise permitted.

We will seek to use personal information only for legitimate, disclosed, or reasonably connected purposes.

5. Order and Service Communications

We may contact you by email, SMS, phone, WhatsApp, or another channel regarding:

  • Order confirmation;

  • Payment verification;

  • Address verification;

  • Shipping and delivery;

  • Failed delivery attempts;

  • Cancellation;

  • Return or exchange;

  • Refund status;

  • Customer support;

  • Security or policy notices.

These operational communications are necessary to process and support your order and may not be treated as promotional messages.

6. Marketing Communications

Where permitted and based on your preferences or consent, we may send information about:

  • New products;

  • Discounts;

  • Restocks;

  • Special offers;

  • Website updates;

  • Promotional campaigns.

You may opt out by:

  • Using the unsubscribe option included in an email;

  • Replying with an opt-out request where applicable;

  • Contacting us at Theperfume_villa@gmail.com;

  • Calling +91 78799 59499.

Stopping promotional messages will not prevent essential order or service-related communications.

7. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the website functional;

  • Remember cart contents and preferences;

  • Enable account and checkout features;

  • Measure website traffic;

  • Understand customer behaviour;

  • Improve website performance;

  • Prevent fraud;

  • Measure advertising effectiveness;

  • Provide relevant marketing.

Some cookies are essential for the website to function. Others may be controlled through browser settings, cookie controls, or consent tools where available.

Blocking cookies may affect cart, login, checkout, personalisation, or other website features.

8. Sharing of Personal Information

We may share necessary personal information with service providers that help us operate the business, including:

Payment Providers

To process payments, verify transactions, prevent fraud, and issue refunds.

Shipping and Logistics Partners

To create shipping labels, deliver orders, provide tracking, communicate delivery updates, and manage returns.

Website and Technology Providers

To host the website, manage orders, provide security, store information, and maintain website functionality.

Analytics and Marketing Providers

To measure website performance, understand customer behaviour, and manage advertising or customer communication, subject to applicable choices and permissions.

Professional Advisers

Such as accountants, auditors, insurers, consultants, and legal advisers where reasonably required.

Government or Legal Authorities

Where disclosure is required by law, court order, regulatory requirement, investigation, or to protect legal rights and prevent fraud or harm.

We do not sell personal information to third parties in exchange for money.

9. Third-Party Payment Processing

The checkout may redirect you to, or interact with, a third-party payment gateway.

Payment information submitted to a payment provider is handled under that provider’s privacy policy, security standards, and terms.

The Perfume Villa is not responsible for the independent privacy or security practices of a payment gateway, bank, UPI application, card issuer, wallet provider, or other payment-service provider.

Customers should not share their OTP, UPI PIN, CVV, card PIN, or banking password with The Perfume Villa or any person claiming to be our representative.

10. Data Security

We use reasonable administrative, technical, and organisational measures intended to protect information against:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure;

  • Destruction.

However, no website, transmission method, or electronic storage system is completely secure. We cannot guarantee absolute security.

Customers are responsible for keeping passwords, devices, OTPs, and payment credentials confidential.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Process and support orders;

  • Maintain transaction records;

  • Complete refunds or disputes;

  • Provide customer service;

  • Prevent fraud;

  • Comply with accounting, taxation, legal, and regulatory obligations;

  • Resolve complaints;

  • Enforce agreements;

  • Establish or defend legal claims.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to technical and legal limitations.

12. Your Privacy Choices and Rights

Subject to applicable law and verification of your identity, you may request to:

  • Access information you have provided to us;

  • Correct inaccurate or incomplete information;

  • Update your contact details;

  • Withdraw consent for an optional use;

  • Stop promotional communications;

  • Request deletion of information that is no longer required, where legally permissible;

  • Raise a complaint regarding the handling of your information.

Some requests may be restricted where retaining or processing information is necessary for:

  • Order fulfilment;

  • Payment disputes;

  • Fraud prevention;

  • Taxation or accounting;

  • Legal compliance;

  • Establishing or defending legal claims.

To submit a request, email Theperfume_villa@gmail.com with the subject line “Privacy Request”.

Please provide sufficient information to identify your account or transaction. We may request reasonable verification before processing the request.

13. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us.

Withdrawal will apply to future processing and will not affect processing already completed before the withdrawal.

Withdrawal of information necessary for an active order may prevent us from processing, delivering, supporting, exchanging, or refunding that order.

14. Children’s Privacy

The website is not intended for independent use by children under 18 years of age.

A minor should use the website and place an order only under the supervision of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation. A parent or guardian who believes that a child has submitted information without permission may contact us.

15. Data Transfers and Service Providers

Some technology, hosting, analytics, payment, or support providers may process information from locations outside your state or outside India.

Where such processing occurs, we will rely on the service provider’s contractual, technical, and organisational safeguards, subject to applicable legal requirements.

16. Third-Party Websites

The website may contain links to external websites, social-media platforms, payment pages, or service providers.

This Privacy Policy does not govern third-party websites. Customers should review the privacy policies of those services before providing personal information.

17. Business Transfers

If The Perfume Villa undergoes a merger, acquisition, restructuring, financing, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality and legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Business practices;

  • Website functionality;

  • Service providers;

  • Technology;

  • Legal or regulatory requirements.

Changes become effective when the updated policy is posted on the website. The date at the top will indicate the latest revision.

19. Privacy and Grievance Contact

For privacy questions, consent withdrawal, correction requests, complaints, or other concerns, contact:

The Perfume Villa
Ataldwar, LIG, Indore, Madhya Pradesh – 452001, India

Phone: +91 78799 59499
Email: Theperfume_villa@gmail.com
Website: https://theperfumevilla.com/

Please write “Privacy Request” or “Privacy Grievance” in the email subject and include sufficient details to help us review the request.